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AC99 FAQ — All your questions answered here

From registration to withdrawal — everything you need to know about AC99, all in one place. Search below or browse by category.

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Click on any category below to find the answer you're looking for.

Account & Registration

Get answers to all questions about creating a new account, verification, password reset, and profile updates.

Deposits & Withdrawals

Learn about transactions via bKash, Nagad, Rocket, and crypto, including processing times and limits.

Bonuses & Promotions

Learn how to claim your welcome bonus, cashback, free spins, and VIP rewards.

Games & Betting

Learn the rules and strategies for Live Casino, slots, Sports Betting, and lottery.

Security & Privacy

Find answers about account security, 2FA, KYC verification, and data protection.

Mobile App

Everything you need for AC99 app downloads, installation, updates, and troubleshooting — all in one place.

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AC99 FAQ — In-Depth Answers
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Account & Registration

Opening an account at AC99 is quick and easy. on the Registration page Go there and fill in the form with your mobile number or email address. Set a strong password and click the "Register" button. Your account will be ready in just 2–3 minutes, and you'll immediately be eligible for the welcome bonus.

No. ac99 allows only one account per person. Creating multiple accounts using the same device, IP address, or payment method may result in suspension and bonus forfeiture. If you're having trouble with an existing account, please contact support directly.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email — you'll receive an OTP by phone or email. Use that code to set a new password. Your password must be at least 8 characters and include at least one number and one special character.

No KYC is required to make a deposit. However, a one-time verification using your National ID (NID) or passport is required before you can withdraw. This is to protect your account and secure your financial transactions.
  • Clear photos of the front and back of your NID or passport
  • A selfie holding your ID
  • Verification is typically completed within 24 hours

To close your account, email support@ac99.ws or reach out via live chat. Before closing, make sure your balance is zero and all withdrawals have been completed. A temporary break option is also available under our responsible gaming policy — Learn More।
Deposits & Withdrawals

You can deposit at AC99 using the following methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Direct Bank Transfer
  • Cryptocurrency: USDT (TRC20/ERC20), Bitcoin
All deposit methods are fully secure and encrypted. To learn more, Payment Page View.

The minimum deposit is ৳500 and the maximum per single transaction is ৳5,00,000. Daily limits for mobile banking (bKash/Nagad/Rocket) may vary according to each provider's own policies. Higher limits apply for VIP members.
Make your first deposit and claim a 150% welcome bonus — View Offers।

Withdrawal times depend on the method:
  • bKash/Nagad/Rocket: 5–15 minutes
  • Bank Transfer: 1–3 business days
  • USDT/Crypto: 15–30 minutes
Withdrawals may take longer if KYC verification is not completed. Accounts flagged for suspicious activity may be subject to a temporary review.

Deposits are usually credited to your account within 1–5 minutes. If it hasn't arrived after 15 minutes:
  • Note down the Transaction ID (TrxID) from your mobile banking app
  • Contact us via Live Chat with that TrxID
  • Or email us at support@ac99.ws
Most issues are resolved within 30 minutes.

AC99 generally does not charge any withdrawal fees. However, crypto withdrawals may incur network gas fees depending on the blockchain network. Mobile banking and bank transfers are completely free of charge.
Bonuses & Promotions

Register Then make your first deposit — a 150% welcome bonus will be credited to your account automatically. For example, deposit ৳1,000 and you'll have ৳2,500 to play with. No promo code needed to claim the bonus.
Withdrawing bonus funds requires meeting the wagering requirements. For details, Terms & Conditions See on the page.

The wagering requirement is the condition that determines how many times you must bet the total bonus amount before you can withdraw. For example, a ৳500 bonus with a 20x requirement means you need to place a total of ৳10,000 in bets. Most bonuses at AC99 carry a 15x–25x requirement — among the best in the industry.

Cashback is paid weekly based on your total losses. Regular members receive 5%, Silver VIP 10%, Gold VIP 15%, and Platinum VIP up to 20%. It's credited to your account automatically every Monday. on the Rewards page Find all the information you need.

Share your referral link. Once a friend registers through your link and makes their first deposit, you'll earn a bonus. The more they play, the more commission you earn. There's no cap on the referral program — more referrals means more earnings.
Games & Betting

AC99 offers 5,000+ games across the following categories:
  • Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger
  • Slots: Classic slots, video slots, Megaways
  • Sports Betting: Cricket, Football, Tennis, Badminton
  • Lottery: Dhaka Lottery, Mega Lottery
  • Fishing Games & Arcade
  • E-Sports Betting
View all games Games Page Visit.

Yes. AC99's Live Casino features professional, trained dealers running games in real time. With HD video streaming and a multi-camera setup, it feels just like being on a real casino floor. Bengali language chat support is also available.

Jackpot winnings are automatically credited to your account balance. For large jackpots (above ৳1 lakh), account verification will be carried out first. After that, simply follow the standard withdrawal process. On the Jackpot page View current jackpots.

AC99 Sports Betting covers cricket (IPL, BPL, Test, T20 World Cup), football (Premier League, La Liga, Bangladesh Premier League), tennis, badminton, kabaddi, volleyball, and esports (CS:GO, Dota 2, PUBG Mobile). Live betting is also supported.
Security & Privacy

Yes. AC99 operates under an international gaming license, and all transactions are secured with SSL/TLS encryption. Our servers undergo regular third-party security audits, and players' personal data is never sold or shared with third parties.

Go to Account Settings and enable 2FA under the "Security" section. You can use Google Authenticator or SMS OTP. Once enabled, a verification code will be sent to your phone each time you log in, virtually eliminating the risk of account hacking.
Store your 2FA backup codes somewhere safe. Without them, recovering your account if you lose your phone can be very difficult.

Change your password immediately and contact us via Live Chat or at support@ac99.ws. Our security team will temporarily lock the account and begin an investigation. You can review suspicious login activity under "Session Management" in your account settings.
Mobile App

AC99 app directly App Page Download from there. Both Android (APK) and iOS versions are available. For Android, you'll need to enable "Unknown Sources" in your phone's settings before installing. iOS users can add it via TestFlight or as a direct web clip.

Common solutions:
  • Make sure you have enough storage space (at least 100MB)
  • Android: Go to Settings > Security > enable Install from Unknown Sources
  • Uninstall the old version and install the new one
  • Restart your phone and try again
If you're experiencing an issue, contact us via live chat with a screenshot.

Absolutely. The AC99 website is fully mobile-responsive. You can play all games on any modern browser — Chrome, Firefox, or Safari. That said, the app offers faster loading, push notifications, and exclusive offers.
Details

Learn more about AC99

AC99 is one of Bangladesh's most popular online betting and casino platforms. Millions of Bangladeshi players game, bet, and win on AC99 every day. Our biggest advantage is full Bengali language support and compatibility with local payment methods.

Why choose AC99?

AC99 is more than just a gaming platform — it's a complete entertainment ecosystem built for Bangladeshi players. With over 5,000 games available, including Live Casino, slots, Sports Betting, and lottery, there's something for everyone. Every game is sourced from world-renowned software providers such as Evolution Gaming, Pragmatic Play, and Microgaming.

Our FAQ section is designed to help you find answers on your own. From registration and bonus claims to payment methods and security — you'll find detailed information on everything right here.

Payment Options

One of ac99's standout features is instant deposits and withdrawals via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. You can start with as little as ৳500, and most withdrawals are processed within 15 minutes. USDT and Bitcoin are also supported for crypto users.

Safe & Responsible Gaming

AC99 is fully committed to responsible gaming. Our platform lets you set deposit limits, take breaks, and self-exclude whenever you need to. If you feel gaming is having a negative impact on your life, on the Responsible Gaming page Go and get help.

AC99 is strictly prohibited for users under 18. Age is verified during account validation. Our goal is to provide a safe, transparent, and enjoyable gaming experience.

Live Support

AC99's customer support team is available 24/7, every day of the week, in Bengali. Live chat queries are typically answered within 2 minutes, while email responses are provided within 6 hours for more detailed inquiries. Our support team doesn't just resolve issues — they also help new players get started.

If you can't find the answer you're looking for on this FAQ page, reach out to us through the contact options below. We're always here to help.

Support
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